Outstanding service and support throughout the sales process.
From day one of contact with Martin Merrett to the final sale of our property, staff were faultless in their service.
Special thanks also to Natalie Hopes from the Drayton Branch, (who went above and beyond throughout the process) and to the rest of the team including Craig Hopes and Emma Price.
Natalie and the team were so good and supportive. Every time we called they were always friendly and welcoming and always delivered on what they said they would do.
Natalie and the team were also regularly active in liaison with the estate agent of the house we were buying to ensure things went as smooth as possible. Nothing was ever too much for them to do for you. No matter which staff member we spoke to, you received the same friendly and professional service and support.
Expertise and advice from Craig and Luke.
Craig and Luke have been fantastic through all stages of the selling and purchasing process.
They are always on hand to take a call and discuss options and kept me informed at every stage of the process and expect this to continue to the pint of achieving exchange of contracts.
Every stage of the process was explained to me and I felt assured that they had my best interests at heart.
It's not often you can say this about an estate agent, in fact up until now, never. Having dealt with very many over the years all of whom were incompetent, but not in the case of Bernards they gave us a 1st class service always returned phone calls, chased solicitors and purchaser to make sure things stayed on track, whilst there were delays this was not down Bernards. Keep up the good work.
Bernards provided an excellent service with frequent updates on the progress of the sale. Their service was friendly and efficient. I would have no hesitation in recommending them.
Excellent service from Thea and her team. Nothing was too much trouble and communications were always prompt. Very pleased with our purchase and would recommend Bernards to anyone looking for a professional service.
Luke, the mortgage advisor, has been excellent. Scoured the market, looked at our circumstances and was able to create an offer that worked for us. Very thorough approach - we look forward to doing further business with him as we go!
Craig Hopes has also been exemplary from the moment we started the process. It's been a pleasure selling through Bernards.